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Home > Shipping FAQs

  1. FedEx Express Delivery
  2. Standard Airmail Delivery
  3. Registered Airmail Delivery
  4. Customs duty and sales tax
  5. Return And Refund
  6. Do you delivered worldwide?




1. FedEx Express Delivery

1.1 FedEx Express Delivery is a guaranteed, fast and secure delivery method.

1.2 Online tracking of delivery is available when sign in to "My Account"; or, you may also track delivery status at FedEx's official website

  • Online delivery tracking is available.
  • FedEx Express Delivery is guaranteed; ZoomMovie.com will reship a replacement parcel for lost delivery.

1.3 Cautious:

  • FedEx Express Delivery will not ship to PO Box and/or APO AE/FPO AP addresses.

1.4 Shipping Fee and Delivery Duration (MYR - Malaysia Ringgit):

Country Name 1st 500g +500g Onward Delivery Duration
Singapore MYR 45.00 MYR 13.00 3~4 days
Hong Kong , Macao , Taiwan , Thailand MYR 65.00 MYR 23.00 3~4 days
Afghanistan , Albania , Andorra , Anguilla , Antigua , Argentina , Armenia , Aruba , Azerbaijan , Bahamas , Bahrain , Barbados , Barbuda , Belarus , Belize , Bermuda , Bhutan , Bolivia , Bosnia & Herzegovina , Brazil , British Indian Ocean , Bulgaria , Cayman Islands , Chile , Colombia , Cook Islands , Costa Rica , Croatia , Cyprus , Dominica , Dominican Republic , Ecuador , Egypt , El Salvador , Estonia , Faroe Islands , Fiji , French Guiana , Georgia , Greenland , Grenada , Guadeloupe , Guam , Guatemala , Guyana , Haiti , Honduras , Iraq , Jamaica , Jordan , Kazakhstan , Kuwait , Kyrgyzstan , Latvia , Lebanon , Lithuania , Macedonia , Maldives , Malta , Martinique , Moldova , Montserrat , Nepal , Netherlands Antilles , New Caledonia , Nicaragua , Northern Mariana Islands , Oman , Pakistan , Palestine Autonomous , Panama , Papua New Guinea , Paraguay , Peru , Qatar , Romania , Russian Federation , Saint Kitts & Nevis , Saint Lucia , Saint Vincent & Grenadines , Samoa , Saudi Arabia , Serbia , Slovenia , Suriname , Syria , Tonga , Trinidad & Tobago , Turkey , Turks & Caicos Islands , Ukraine , United Arab Emirates , Uruguay , Uzbekistan , Vanuatu , Venezuela , Virgin Islands, British , Virgin Islands, US , Yemen MYR 98.00 MYR 38.00 5~7 days
China , Japan , Vietnam MYR 72.00 MYR 28.00 3~4 days
Australia , Brunei Darussalam , India , Indonesia , New Zealand , Norfolk Island MYR 75.00 MYR 33.00 3~4 days
Canada , Puerto rico , United States MYR 78.00 MYR 38.00 4~5 days
Austria , Bangladesh , Belgium , Cambodia , Czech Republic , Denmark , Finland , France , Germany , Greece , Hungary , Ireland , Israel , Italy , Laos , Liechtenstein , Luxembourg , Mexico , Monaco , Netherlands , Norway , Philippines , Poland , Portugal , San Marino , Slovakia , Spain , Sri Lanka , Sweden , Switzerland , United Kingdom MYR 98.00 MYR 43.00 5~6 days
Algeria , American Samoa , Angola , Benin , Botswana , Burkina Faso , Burundi , Cameroon , Cape Verde , Chad , Christmas Island , Cocos (Keeling) Islands , Comoros , Congo , Côte d'ivoire , Djibouti , Equatorial Guinea , Eritrea , Ethiopia , Falkland Islands (Malvinas) , French Polynesia , Gabon , Gambia , Ghana , Gibraltar , Guinea , Guinea-Bissau , Heard & McDonald Islands , Holy See (Vatican City) , Iceland , Iran , Ivory Coast , Kenya , Kiribati , Lesotho , Liberia , Libya , Madagascar , Malawi , Mali , Marshall Islands , Mauritania , Mauritius , Mayotte , Micronesia , Mongolia , Morocco , Mozambique , Myanmar , Namibia , Nauru , Niger , Nigeria , Niue , North Korea , Palau , Pitcairn , Réunion , Rwanda , S. Georgia & S. Sandwich , Saint Helena , Saint Pierre & Miquelon , Sao Tome & Principe , Senegal , Seychelles , Sierra Leone , Solomon Islands , Somalia , South Africa , Sudan , Swaziland , Tahiti , Tajikistan , Tanzania , Timor-Leste , Togo , Tokelau , Tunisia , Turkmenistan , Tuvalu , Uganda , Wallis & Futuna , Western Sahara MYR 118.00 MYR 48.00 5~8 days

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2. Standard Airmail Delivery

2.1 Standard Airmail Delivery is the most common delivery agent worldwide; the parcel will deliver to your door step by your local postal services.

2.2 You must ensure to provide a reachable shipping address by your local postal services when choosing this delivery option. Customers who stay at hostel, hotel and/or any shared accomodation address are advised to choose other delivery options.

  • Online delivery tracking is not available.
  • ZoomMovie.com is not liable for any lost of standard airmail shipments.

2.3 Shipping Fee and Delivery Duration (MYR - Malaysia Ringgit):

Country Name 1st 250g 1st 500g +500g Onward Delivery Duration
Malaysia FREE FREE FREE 1~3 days
Brunei Darussalam , Singapore MYR 20.00 MYR 29.00 MYR 11.00 7~12 days
Cambodia , Hong Kong , Indonesia , Laos , Myanmar , Philippines , Thailand , Vietnam MYR 28.00 MYR 42.00 MYR 20.00 7~12 days
Australia , Bangladesh , China , Fiji , India , Japan , Macao , Mongolia , New Zealand , North Korea , South Korea , Sri Lanka , Taiwan MYR 31.50 MYR 50.00 MYR 28.00 2~3 weeks
Afghanistan , Albania , Algeria , American Samoa , Andorra , Angola , Anguilla , Antigua , Argentina , Armenia , Aruba , Austria , Azerbaijan , Bahamas , Bahrain , Barbados , Barbuda , Belarus , Belgium , Belize , Benin , Bermuda , Bhutan , Bolivia , Bosnia & Herzegovina , Botswana , Brazil , British Indian Ocean , Bulgaria , Burkina Faso , Burundi , Cameroon , Canada , Cape Verde , Cayman Islands , Chad , Chile , Christmas Island , Cocos (Keeling) Islands , Colombia , Comoros , Congo , Cook Islands , Costa Rica , Côte d'ivoire , Croatia , Cyprus , Czech Republic , Denmark , Djibouti , Dominica , Dominican Republic , Ecuador , Egypt , El Salvador , Equatorial Guinea , Eritrea , Estonia , Ethiopia , Falkland Islands (Malvinas) , Faroe Islands , Finland , France , French Guiana , French Polynesia , Gabon , Gambia , Georgia , Germany , Ghana , Gibraltar , Greece , Greenland , Grenada , Guadeloupe , Guam , Guatemala , Guinea , Guinea-Bissau , Guyana , Haiti , Heard & McDonald Islands , Holy See (Vatican City) , Honduras , Hungary , Iceland , Iran , Iraq , Ireland , Israel , Italy , Ivory Coast , Jamaica , Jordan , Kazakhstan , Kenya , Kiribati , Kuwait , Kyrgyzstan , Latvia , Lebanon , Lesotho , Liberia , Libya , Liechtenstein , Lithuania , Luxembourg , Macedonia , Madagascar , Malawi , Maldives , Mali , Malta , Marshall Islands , Martinique , Mauritania , Mauritius , Mayotte , Mexico , Micronesia , Moldova , Monaco , Montserrat , Morocco , Mozambique , Namibia , Nauru , Nepal , Netherlands , Netherlands Antilles , New Caledonia , Nicaragua , Niger , Nigeria , Niue , Norfolk Island , Northern Mariana Islands , Norway , Oman , Pakistan , Palau , Palestine Autonomous , Panama , Papua New Guinea , Paraguay , Peru , Pitcairn , Poland , Portugal , Puerto rico , Qatar , Réunion , Romania , Russian Federation , Rwanda , S. Georgia & S. Sandwich , Saint Helena , Saint Kitts & Nevis , Saint Lucia , Saint Pierre & Miquelon , Saint Vincent & Grenadines , Samoa , San Marino , Sao Tome & Principe , Saudi Arabia , Senegal , Serbia , Seychelles , Sierra Leone , Slovakia , Slovenia , Solomon Islands , Somalia , South Africa , Spain , Sudan , Suriname , Swaziland , Sweden , Switzerland , Syria , Tahiti , Tajikistan , Tanzania , Timor-Leste , Togo , Tokelau , Tonga , Trinidad & Tobago , Tunisia , Turkey , Turkmenistan , Turks & Caicos Islands , Tuvalu , Uganda , Ukraine , United Arab Emirates , United Kingdom , United States , Uruguay , Uzbekistan , Vanuatu , Venezuela , Virgin Islands, British , Virgin Islands, US , Wallis & Futuna , Western Sahara , Yemen MYR 35.00 MYR 66.00 MYR 35.00 2~3 weeks

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3. Registered Airmail Delivery

3.1 Registered Airmail Delivery is an addition services to Standard Airmail; the parcel will deliver to your door step by your local postal services.

3.2 You must ensure somebody is available to accept the parcel and sign receipt. Most of the time, your local postal services will drop a notice to request for collection should you not available to accept the parcel.

3.3 Online tracking of delivery is available in most countries, below listed a few; please check on your local postal services official website.

3.4 Cautious:

  • Registered Airmail Delivery will not ship to PO Box and/or APO AE/FPO AP addresses.

3.5 Shipping Duration is same as Standard Airmail Delivery, kindly refer to table 1.3.

3.6 Shipping fee - Additional US$ 2.00 for registered label, please refer to table 1.3 for Standard Airmail fee.

  • Online delivery tracking is available.
  • Registered Airmail Delivery is guaranteed; ZoomMovie.com will reship a replacement parcel for lost delivery.

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4. Customs duty and sales tax

There is no sales tax charges or value added taxes (VAT) when purchase at ZoomMovie.com!

Some destination countries collect customs duties for products imported into their countries. All customers are required to check with your local authorities on this issue; customers are responsible to pay any incidental charges for your local custom duties.

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5. Return And Refund

ZoomMovie provide 2 types of Gurantees to customer who purchase our products, customer must notify us within 14 days after the arrival of parcel.

  • Unopen Return
  • Defective Return

5.1 Unopen Return can be claimed if you do not open the products and return them in original packaging. We will process full refund of the product value (except shipping fee).

5.3 Defective Return can be claimed if you found defective on our products, you are entitled to give either instructions listed below for compensation.

  • Replacement disc - customer return defective disc for exchange, your return shipping fee can be converted as discount bonus for future purchase.
  • Change Title - You may request to exchange with other title if in case of all stock carry by us contain similar defect. The exchange title must be in similar value to return product. your return shipping fee can be converted as discount bonus for future purchase.

Note: You must notify ZoomMovie before return any products, we will send you "Approval of Return" email and instruction on how to return a parcel.

Note: We insist on standard airmail delivery for return products, all discount bonus will be calculated base on standard airmail rate.

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6. Do you delivered worldwide?

We ship globally, please make sure the DVD region code and color format is match to your system.

We accept shipping to diference shipping address from customer's billing address with below exception:

  • We do not ship to other country then your billing address; provided you are a regular customer.

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Setting
Product prices are in Malaysian Ringgit (MYR).