ZoomMovie.com provides 2 types of Guarantees to customer who purchase our products, customer must notify us within 14 days after the arrival of parcel.
- Unopened Return
- Defective Return
1. Unopened Return
This only happens when customer provide wrong address and the parcel is shipped by Airmail. The parcel is returned undeliverable in original package. We will notify you to pay shipping fee and re-ship the parcel. If in any case customer decline to pay this fee, we would refund 90% of product value in addition a deduction on original shipping fee paid.
2. Defective Return
This can be claimed if you found defective on our products, you are entitled to give either instructions listed below for compensation.
2.1 Replacement disc
Customer return defective disc for exchange, your return shipping fee can be converted as discount bonus for future purchase.
2.2 Exchange product
You may request to exchange with other title if in case of all stock carry similar defect. The exchange title must be in similar value to return product. your return shipping fee can be converted as discount bonus for future purchase.
Note: You must notify ZoomMovie.com before return any products, we will send you "Approval of Return" email and instruction on how to return a parcel. We insist on standard airmail delivery for returning products, all discount bonus will be calculated base on standard airmail rate.