ZoomMovie.com provides 2 types of Guarantees to buyer who purchase our products, buyer must notify us within 14 days after the arrival of parcel.
- Unopened Return
- Defective Return
1. Unopened Return
This happens when buyer provide wrong address and the parcel is shipped by Registered Mail. The parcel is returned undeliverable in original package. We will notify you to pay shipping fee and re-ship the parcel. If in any case buyer decline to pay this fee, we would refund 75% of product value in addition a deduction on original shipping fee paid.
2. Defective Return
When you find defective on our products, you are entitled to choose either options listed below for resolution.
2.1 Replacement disc
Buyer return defective disc for exchange, your return shipping fee can be converted as discount bonus for future purchase.
2.2 Exchange product
If all inventory has similar defects, you can choose another item in exchange. The exchanged item must have similar or lower values. Your return shipping fee can be converted into a discount bonus for future purchases.
Note: You must notify ZoomMovie.com before returning any products, we will send you "Approval of Return" email and instruction on how to return a parcel. We insist that returns are delivered by standard airmail, and all discount bonuses will be calculated based on standard airmail rates